How we work

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How we work

Consultation before development

A clear scope comes before any build, so you know what you are getting, what it costs and who looks after it afterwards.

01

Discovery call

We learn who you serve, how customers reach you, where things stall and what success looks like for you.

02

Written scope and agreement

We recommend what to do and what to leave for later, with exclusions, timeline and cost. Work, including paid discovery, starts once the scope and terms are agreed in writing.

03

Build and test

We build around your real workflow with a limited number of revision rounds. Changes outside the agreed scope are quoted and agreed before we do them.

04

Handover

You get onboarding and documentation, and we agree who looks after each part once it is live.

05

Support

Optional ongoing support with clear hours and response targets.

What we need from you

Content, approvals and access to your accounts in good time. Delays on your side move the timeline.

What we will not promise

We do not guarantee sales, search rankings or email delivery, and we cannot control the third-party platforms we build on. We do commit to a clear scope, honest advice and work you can run without us.

Not sure where to start?

Tell us how your business handles enquiries today. We will tell you honestly whether we can help.

Book a discovery call